Your Sales & Phone Skills Training
Tailored Sales, Customer Service & Phone Skills Training Workshops are developed from our suite of training modules.
Training workshops can include any of the topics
- Phone Skills
- Sales
Get your FREE Your Sales Reality Check
- Complete Your Sales Reality Check to help us identify your training needs and challenges
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- If you’re interested, click here to order
How to gain more confidence using the phone
- What makes you afraid of the phone
- Techniques and methods to increase your confidence with the phone
- Techniques and methods to learn to love the phone
How to Harness the Power of Effective Listening and Talking Techniques
- Be able to use the most powerful tools you have to influence success and win more business – your ears and your voice
Why having a Call Structure is so important for Sales Success
- Understand the key elements and techniques of a successful Sales Call
- Basic Call Structure
Phone skills to help you adapt to the New Normal
- How to be empathic, timely and sensitive when talking with your audience – clients, customers and suppliers
- Learn techniques in how to use the phone effectively to build relationships – With limited face to face meetings currently possible, the phone is more important than ever for your business
Build Your Own Call Script
- Handling the Gatekeeper
- Gaining permission
- Your 30 Second Pitch
- Open Questions
- Closing Techniques
- Generating Appointments
- Features & Benefits
- Objection Handling
The Sales Process
- Understand how the telemarketing sales cycle works
- The four-step process involved from introducing the proposition to closure
Qualifying leads
- How to identify and qualify leads
- Speed up the sales process
Why having a Call Structure is so important for Sales Success
- Understand the key elements and techniques of a successful Sales Call
- Tips and techniques for on how to structure your call
Build Your Own Call Script
- Handling the Gatekeeper
- Gaining permission
- Your 30 Second Pitch
- Open Questions
- Features & Benefits
- Objection Handling
- Closing Techniques
- Generating Appointments
Building Your Database and identifying leads
- Understanding Who your target market is
- Profile of your ideal customer
- Role of Decision maker and influencer
- GDPR Basics including understanding the basics of GDPR and their responsibilities with the data
How to set KPI's and SMART goals and why it's so important
- Setting SMART goals & KPI’s for you and for your team
- What are KPI’s and why are they important
- The Weekly Report
Lead Nurturing and Relationship Building techniques
- Turn prospects into customers
- Learn techniques in how to ensure all qualified prospects remain nurtured in your sales pipeline until they are ready to buy from you
- How to be empathic, timely and sensitive when talking with your audience – clients, customers and suppliers
- Learn techniques in how to use the phone effectively to build relationships
- Telemarketing techniques to generate appointments and future new business
Remote working
- How to identify the main challenges of remote working & how to overcome them
- How to stay connected, collaboratively and as part of a remote team
- Communication, time management, motivation and ‘switching off’ methods and techniques for staff and managers
Managing & hosting Virtual Meetings with Customers, Prospects and Suppliers
- Hosting your virtual meeting – tips and techniques on presentation, speaking skills and confidence building
- How to close your virtual meeting – including next Action Steps & Closing the Sale
