Your Phone Skills Training
Phone confidence and telephone skills training
How it works
Tailored Sales, Customer Service & Phone Skills Training Workshops
Complete Your Sales Reality Check to help us identify your training needs and challenges. We then build your own tailored full or half day Training workshops from our suite of Training Modules. These are delivered face to face or via Zoom to teams of up to 10 at a time.
*Tailored workshop prices vary depending on content and length
*At any time, participants can sign up for further online training workshop modules – contact us for further information.
Training modules and bundles: Pre-recorded, downloadable, watch anytime
Select and purchase from the special Sales, Customer Service & Phone Skills Training Bundles available
Or
Select and purchase the individual Training Modules that meet your specific needs.
Log in details, along with any supporting documents you may need, are sent to your email. Access the pre-recorded training modules in your own time and download and easily adapt any supporting document to your business.
Workshop Modules:
How to gain more confidence using the phone
How to gain more confidence using the phone 30 minutes
- What makes you afraid of the phone
- Techniques and methods to increase your confidence with the phone
- Techniques and methods to learn to love the phone
How to Harness the Power of Effective Listening and Talking Techniques
How to Harness the Power of Effective Listening and Talking Techniques 30 minutes
- Be able to use the most powerful tools you have to influence success and win more business your ears and your voice
Why having a Call Structure is so important for Sales Success
Why having a Call Structure is so important for Sales Success 30 minutes
- Understand the key elements and techniques of a successful Sales Call
- Basic Call Structure
Phone skills to help you adapt to the New Normal
Phone skills to help you adapt to the New Normal 60 minutes
- How to be empathetic, timely and sensitive when talking with your audience: clients, customers, suppliers and prospects
- Learn listening techniques and how to use the phone effectively to build relationships. With limited face to face meetings, the phone is more important than ever for your business. Learn effective ways to use the phone as the key to keep your clients happy and your prospects interested and firmly in your sales pipeline
- Telemarketing techniques to generate appointments and future new business opportunities
Build Your Own Call Script
Build Your Own Call Script 60 minutes
- Handling the Gatekeeper
- Gaining permission
- Your 30 Second Pitch
- Open Questions
- Closing Techniques
- Generating Appointments
- Features & Benefits
- Objection Handling
Prices per training module
30 minute module: £30 + VAT
60 minute module: £60 + VAT
Training Bundles
Phone Skills Training Bundle: £195 + VAT
Sales Skills Training Bundle: £350 +VAT
Phone & Sales Skills Training Bundle: £395 + VAT
Add Your Sales Kit, our ‘sales process in a box’ to provide you with a full kit of all the tools you need for a successful, proven sales process for your business. Price: £395 +VAT
